Helping Private Rented Sector Tenants

We are delighted to announce a new project aimed at supporting tenants in the private rented sector (PRS).

The new project will work with tenants currently living in the PRS who are at risk of losing accommodation. This may be due to rent arrears, disrepair or harassment by their landlord. They may also have barriers to finding alternative accommodation in the PRS, including lack of deposit, difficulty finding accommodation due to requiring benefits to pay for accommodation and/or suffering from mental health issues. These barriers will be addressed through income maximisation and the use of Discretionary Housing Payments (DHP), grants to secure deposits and rent deposit guarantee schemes.

Tenants will also be supported to remain in their current accommodation through pursuing repairs through the Housing & Property Chamber, income maximisation, negotiation with private landlords, money advice and improving budgeting skills. When it is not possible for the client to remain in their current tenancy or they do not wish to do so, they will be supported to find suitable and sustainable alternative accommodation.

Welcoming the new Project, Fintan Kavanagh (CHAI’s Deputy Service Manager, Housing Advice) said:  “Our Edinburgh Housing Advice Partnership (EHAP) service has a great deal of experience in engaging with tenants in the private rented sector, and that experience has clearly demonstrated the challenges that come with living in that sector.  This new service will enhance our capacity to meet those challenges and bring dedicated advice and support to PRS tenants who need it most.”

CHAI is currently recruiting for a part-time PRS:  Advice & Support Worker to develop the new project.  Details can be found here.

CHAI gratefully acknowledges the support of the Bank of Scotland Foundation in funding the new project.

New Housing Support Service in South-West Edinburgh!

On 1 March 2018, Four Square, in partnership with CHAI launched a new housing support service for people living in South-West Edinburgh.

This new South West Edinburgh Locality Support Service aims to prevent homelessness by providing visiting support to people facing housing issues – for example we can help you if you are worried about losing your home, or if you are actually homeless and staying in temporary accommodation.

What services do we offer?

Our support workers can help you with one or more of the following areas:

  • Accessing Housing Advice
  • Setting Up A New Home
  • Moving On To More Appropriate Accommodation
  • Keeping Accommodation Secure
  • Personal Budgeting/ Debt Counselling/Rent Arrears
  • Benefits
  • Arranging Adaptations To The Dwelling
  • Organising Minor Repairs To The Dwelling
  • Dealing With Neighbour Disputes
  • Life Skills
  • Dealing With Correspondence
  • Training / Education / Employment
  • Improving Confidence/ Self Esteem
  • Accessing Local Services/ Facilities
  • Reducing Social Isolation
  • Engaging with Other Relevant Professionals

Use the contact details below to make a referral or for more information.

Four Square Visiting Support
Tel: 0131 285 1227
Email: info@foursquare.org.uk
Website: www.foursquare.org.uk

Click here to download our Service leaflet.

Partnership working battling to provide basic needs

EHAP advisers have been attending the Bethany Care Shelter on Tuesday nights where people are able to get a three course meal and somewhere warm to sleep for the night.

An EHAP adviser is available every Tuesday night for a chat and some housing advice until lights out at 10.45pm.

Bethany has seen demand for the service increase alarmingly over the last few years and the total number of individuals presenting this year for the duration of the service is on target to top nine hundred. In fact, this winter they have regularly had to turn people away having reached capacity. They offer those turned away sleeping bags, if available.

For more information and an example of a success story see the following article: http://www.ehap.org.uk/about-ehap/news/bethany-christian-trust—blog.aspx

So, what exactly is it that you do?

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If I had a pound for every time I’ve been asked that question about CHAI over the years … well, I’d have several more pounds than I do at the moment.  It’s commonly asked by a wide range of people who may have had a specific reason for initial contact with us, but who then quickly grasp that there’s more going on than they may have at first thought.

The basics:  CHAI – the Community Help & Advice Initiative – is a ‘third sector’ organisation with charitable status, operating as a Limited Company.  In very broad terms we are a social welfare agency, delivering a range of services which are intended to improve the conditions of life of vulnerable people living in our communities.

So, what do we do?

We’ve just started a new operating year (2011/12) so, in a summarised answer to that question, here’s a quick tour round what CHAI will be doing in the months ahead.  These are in no particular order:  they’re all equally important.

Advice Services

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One of the cornerstones of our service delivery is ensuring that the people we work with have access to quality advice, information and representation about income, debt, housing and the myriad of other issues which affect daily life.  Our National Standards Accredited Advice Service operates from full-time offices in Wester Hailes and Liberton/Gilmerton – as well as providing home visits and outreach surgeries as required.  We alsEHAPo provide specific support to NHS Lothian’s Vocational Rehabilitation Service – ‘Working Health Services Lothian’, and CHAI is the lead contractor for the City wide homelessness prevention advice service – the Edinburgh Housing Advice Partnership (EHAP).   During 2011/12 our Advice Service will continue to deliver Advice Services in line with City strategies on Advice and Health Inequalities.  Changes to Housing Benefit, and to the assessment conditions around Incapacity Benefits are likely to feature significantly in workloads this year.

Addictions Support

CHAI is commissioned by the Edinburgh Alcohol & Drug Partnership (EADP) to provide drug andEADP Logo alcohol support services across the South-West of the City, operating from office bases in Wester Hailes and Oxgangs.  The focus of these services is on individuals and families where substance misuse is an issue, with specialist staff working towards harm reduction, child protection and recovery outcomes through a mix of practical, social and clinical interventions.  Close links are maintained with the NHS Lothian Community Drug Problem Service and with a range of other referring medical professionals.  Joint working on delivery is carried out locally with the Wester Hailes Health Agency.  This will be an important year for the Service, with the recently launched EADP Strategy:  ‘A Framework for Partnership Action 2011 – 2014’ providing a template for service delivery.

Housing Support

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Maintaining vulnerable people in their homes, and assisting them to live as independently as possible is a key component of CHAI’s service mix.  Our Housing Support Service works across the City, supporting individuals who require help with independent living skills such as budgeting, dealing with official correspondence, managing appointments and relationships with third parties and generally managing their tenancy or home.  Although Service Users can be anything from 16 years to over 100 years old, most of the people supported by CHAI’s Housing Support Services are over 50, with over a quarter in the 65+ age range.  Our Housing Support Service is regulated and inspected by the new body, Social Care & Social Work Improvement Scotland (formerly the Care Commission).

Employability Support

CHAI contributes to the City’s ‘Joined up for Jobs Strategy’ JobCentre Plusthrough our South West Neighbourhood focused Employability & Support project.  This service is specifically aimed at people who are most marginalised from the job market; those currently at Stages 1 & 2 on the ‘Employability Pipeline’ – and categorised as ‘Not Job Ready’.  The focus of our engagement is on removing those obstacles and barriers that prevent our target client group from moving on through the ‘Employability Pipeline’ and on into work, training or education opportunities; barriers such as debt, addictions, housing crisis, income, health and low confidence.  The key to this work is engaging with service users in their neighbourhoods, and at the point in their lives where they are ready to receive that support.  It’s about planting seeds and helping people move forward at the pace that is most appropriate to their needs.

Early Intervention Family Support

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This service, focused on the Pentlands area of the City, is aimed at working with families where there are early indications of support needs, and providing interventions designed to address these at an early enough stage that they don’t go on to become more problematic later.  The activity supports the strategic objectives in the City Integrated Children’s and Young Peoples’ Plan.

Furniture Recycling Service

Furniture leafletOur Furniture project collects donations of re-useable furniture and household items and recycles these back out to the community.  Last year we diverted over 100 tonnes of furniture that may otherwise have ended up in landfill, carrying out 0ver 200 deliveries of basic start up and replacement furniture items to new and established tenants on low incomes.  If you have furniture items you no longer need, and are in good condition … give us a call!

DCHA Tenancy Support Service

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Commissioned and funded by Dunedin Canmore Housing Association (DCHA), this project works exclusively with new DCHA tenants housed in the Association’s ‘South Housing Area’, with the aim of assisting in tenancy sustainment outcomes.  Over 50% of new DCHA tenancies are let to people who have come through the homelessness route, and may have experienced issues with sustaining tenancies in the past.  This project works with the tenant and DCHA staff right from the very start of the new tenancy, addressing any issues which may impact on the sustainability of the tenancy.

Youth & Community Development Work

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CHAI’s work with the Rank Foundation promotes a range of group and individual support activities aimed at developing young people and the communities in which they live.  Realising potential and developing leadership is at the heart of this work: building the social capital of the community.

As well as this mix of advice, support and development services we also offer ‘Crisis Intervention Drop In’, where people experiencing short-term crises around, for example, income loss, can access emergency food parcels.

Joining these services together in one organisation maximises their impact, enabling cross-fertilization of the skills, knowledge and experience of staff throughout the Project – for the enhanced benefit of those using the services.

So, if you were wondering what we do … now you know.

For more information, details about how to contact CHAI – and how to access our services – have a look at our website:  www.chaiedinburgh.org.uk

It’s all going on …

Recognising Effective Practice in Tackling Poverty

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In December last year we blogged about some work that CHAI has been involved with around developing an Early Intervention approach to dealing with Rent Arrears problems in the South-West of Edinburgh.  See:(http://chaiedinburgh.wordpress.com/2010/12/10/evictions-and-how-to-prevent-them/)

We’re delighted that this work has now been recognised by the Scottish Government as demonstrating success and effective practice in tackling poverty.  The South-West Edinburgh Rent Arrears Early Intervention project has now been written up and published by the Scottish Government on its website as one of 12 ‘Good Practice’ Case Studies to be highlighted this year.

This has been a piece of genuine joint working and thanks are due to our partners in this activity:  Cyrenians HPS, City of Edinburgh Council South-West Neighbourhood Office and Prospect Community Housing Association.

The full Case Study can be seen here.

Evictions … and how to prevent them

Shelter Scotland today published their annual update on trends in Scotland around eviction actions initiated by social landlords for rent arrears.  It makes for interesting reading, and can be viewed here.   The encouraging news is that across Scotland evictions by social landlords (local authorities and registered housing associations) are down by a third on the previous year.

Obviously, there are local variations in these figures but CHAI has, naturally enough, a particular interest in the picture in Edinburgh.

Since April 2009 CHAI, along with partners Granton Information Centre, Four Square and Move On, has been operating a City wide Housing Advice Service – commissioned by the City of Edinburgh Council and focused on preventing homelessness.  As well as providing housing advice and information in a range of neighbourhood, prison and schools settings, the Edinburgh Housing Advice Partnership has been delivering an advice and representation service at Edinburgh Sheriff Court for tenants who are subject to legal proceedings to recover their tenancy – mainly on the grounds of rent arrears.

It is encouraging to see that the City wide trend over the period that EHAP has been operating has seen reductions across a series of key indicators around eviction cases. However, we have been keen not just to focus on representing the rights of tenants at the legal sharp end of the evictions process,  but also to promote earlier interventions aimed at resolving difficulties before they become so entrenched that Court action – and potential eviction – follows.

To that end, since last summer, EHAP has been working with key partners, the City of Edinburgh Council, Prospect Community Housing Association, Dunedin Canmore Housing Association and the Cyrenians Homelessness Prevention Service to promote an Early Intervention Rent Arrears pilot project in the South-West area of the City.  What we’ve collectively been trying to do is to reach out to those tenants who, for one reason or another, tend not to respond to landlords’ traditional attempts to contact them when they start to show early signs of rent arrears.  These are often the cases that landlords end up having to take to Court because of that lack of earlier engagement.

We produced a postcard that landlords distributed to their non-responsive tenants, offering independent advice and support from EHAP and the Cyrenians HPS – and gradually we started to see contact from tenants at an earlier stage in the arrears recovery process than had typically been the case.

This new approach was underpinned by genuine collaborative working between the organisations involved; promoting real culture change.

The effectiveness of this early intervention approach can be seen in the results.  The table below, relating to City of Edinburgh Council tenancies, shows a generally positive trend in key eviction indicators across the City comparing the year 2009/10 with the previous year.  However, that positive trend becomes even more marked when the figures are broken down into the South-West Neighbourhood, where the Early Intervention pilot has been operating.

Area 2008-09 2009-10 Difference

Notices of Proceedings Issued

City 1159 944 -19%
South West 407 253 -38%

Cases Lodged in Court

City 1273 753 -41%
South West 443 216 -51%

Decree for Eviction Granted

City 681 492 -28%
South West 277 168 -39%

Evictions Carried Out

City 263 175 -33%
South West 98 55 -44%

This encouraging trend has continued into the current year, with the first 6 months (April to September 2010) showing that across the City, the Council had commenced 54% less legal actions for eviction than in the corresponding period the previous year (2009/10). The reduction in commencement of proceedings has, again, been even more pronounced in South-West – with a reduction of 78% in eviction actions started.  At the same time, the Council report that the levels of rent arrears has also fallen – by £500,000.  This is real win, win territory.

And it’s not just Council tenancies.  One of the Registered Social Landlord partners involved in the South-West Early Intervention pilot,  Prospect Community Housing Association, reports a 25% reduction in their legal actions since the start of the project – and that their Housing Officers and tenants are now much more routinely engaging with Advice and Support agencies prior to Court Action becoming necessary.

Win, win again because the landlords are incurring less expense and less staff time chasing rent arrears and the increased engagement of tenants with EHAP and the Cyrenians HPS leads to their receiving advice and support which maximise their income and reduce the risk of homelessness.

Shelter’s Report highlights that the national trend reflects real changes in policy and practice by many social landlords. CHAI’s experience locally shows that joint working and culture change can produce real and tangible benefits for everyone involved.

Win, win …