CHAI is moving Office

After 6 years of having our main office base at ELS House (555 Gorgie Road, Edinburgh) we are on the move.

Our new office is at:

Floor 5, Riverside House,              502 Gorgie Road, Edinburgh,      EH11 3AF.

We’re doing some internal ‘re-fit’ at the moment, but will be fully ‘open for business’ in the very near future.

Meantime, although we can no longer be found at ELS House, our staff and services remain fully accessible at the wide range of outreach venues that we operate from across the City of Edinburgh, and beyond.

To contact us, or book an appointment with our Advice, Employability or Housing Support Teams, use our contact telephone numbers and email address, which remain active and the same as they have always been:

  • Main CHAI telephone:  0131 442 2100
  • Advice Appointments:  0131 442 1009
  • Edinburgh Housing Advice Partnership:  0845 302 4607
  • Email: chai@chaiedinburgh.org.uk

Or use the ‘Contact Us’ section on this website.

We’ll be fully operational at our new office base address soon, but all post sent to ELS House is being re-directed, and will get to us.

See you soon!

Debunking Harmful Benefit Myths

There is a lot of false information or ‘myths’ out there about benefits and council tax, which we have found to be harmful to people, causing them unnecessary stress and worry and leading to benefit problems. Read on and let’s debunk those myths!

 

Benefits

 

1. MYTH: “The Department for Work and Pensions (DWP), HMRC (the ‘taxman’/tax credits office) and the Council Housing Benefit Department all communicate so if you tell one of them about a change in your circumstances (e.g. that you’ve stopped signing on, started or stopped a job, or had a pay increase), they’ll tell the others.”
>>> TRUTHThe DWP, the Council and HMRC don’t share information. It is your duty to report any change in circumstances to each of them.

 

2. MYTH: “If you are a Council tenant, you can report your changes in circumstances to your Housing Officer for your Housing Benefit to be updated.”
>>> TRUTHYou must contact the Revenues and Benefits section of the Council to notify your changes in circumstances. Don’t just speak to the receptionist of the local Council Office either. Hand in a letter to Revenues and Benefits and ask for a receipt, or email them at incomeandbenefits@edinburgh.gov.uk, or phone them on 0131 608 1111.

 

3. MYTH: “You can’t claim Housing Benefit if you have rent arrears.”
>>> TRUTH: You can claim Housing Benefit even if you have rent arrears, if you qualify based on your income. What you cannot get is Discretionary Housing Payment to pay off your rent arrears. If you are in arrears, seek help to appeal any gaps in your housing benefit and arrange an affordable repayment plan to repay your arrears.

 

4. MYTH: “You can’t claim Housing Benefit if you are working.”
>>> TRUTH: You may be able to get some Housing Benefit even if you are working depending on your wages. How much Housing Benefit you’ll get is determined by your earnings.

 

5. MYTH: “Non-dependant charges won’t be applied to your Housing Benefit if your adult children are not working.”
>>> TRUTH: Non-dependant deductions will apply even if your adult children or other non-dependants who live with you (excluding your partner) have no benefit income and no earnings. There are exemptions: if your non-dependant is in full time education or if they are under 25 and on means-tested benefits such as JSA.

 

Benefit Sanctions

 

6. MYTH: “You cannot challenge a benefit sanction.”
>>> TRUTHYou can appeal any sanction—the first stage is to ask the DWP to reconsider their decision and give reasons why. Ask us for help. While the appeal is being processed, apply to your local JobCentre for Hardship Payments and to the Council’s Scottish Welfare Fund for a Crisis Grant.

 

7. MYTH: “When you’re sanctioned you stop being eligible for housing benefit.”
>>> TRUTH: Your Housing Benefit will be stopped or ‘suspended’ during the sanction. It does not mean you stop being entitled to Housing Benefit; it’s just that the Council must re-assess your income. Write to the Council to let them know you have no other income or savings, and give them a bank statement for the period of the sanction, so they reinstate your Housing Benefit.

 

Council Tax

 

8. MYTH: “You don’t have to pay any council tax if you are on benefits such as JSA, ESA, Income Support.”
>>> TRUTH: In Scotland, water and sewerage charges are collected through council tax. Even if you get the maximum council tax reduction, you will still need to pay some money to the council every month for these water charges.

 

Click here to download our Myth Busting factsheet (PDF).

Click here to read our next post ‘Busting Myths about Debts and Bankruptcy’.

Click here to read our next post on Housing Myths.