Unlawful letting agent fees – money for nothing?

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This month we have a special ‘Guest Blog’ from our friends at Shelter Scotland.

They are currently running a successful campaign to encourage private tenants to reclaim tenancy fees that have been unlawfully demanded by landlords and their agents.

Tom Youll, Writer for Shelter Scotland’s online housing information resources, tells us more:

“Consider this scenario, you’re looking for a flat to rent, you see an advert for one that matches your requirements, you enquire if it is still available, it is and what’s more the letting agent is happy for you to move in. So you pay the first month’s rent and deposit and move in. Yes this is an idealised story of what happens when people rent in the private rented sector and you’d be right to say that there is something missing, like all the admin fees that sometimes come with the renting process.

Whether they are called reservation fees, reference checks charges, credit checks, inventory fees or check-in fees, it seems that when you rent a property from some letting agents you have to pay all the associated fees with setting up the tenancy. And if you refuse to cough up the cash, then you run the chance of losing the property to someone who is willing to pay.

We believe that this should not be the case and Rent (Scotland) Act 1984 offers protection from having to pay fees. It states that any premium in addition to the rent and deposit cannot be charged in the granting, renewing or continuing of a tenancy. This legislation has been law for nearly 30 years, but is regularly misinterpreted or simply ignored.

Here at Shelter Scotland we recently launched the Reclaim your fees campaign to highlight this issue and our Campaigns team visited various towns and universities across the country advising people on unlawful fees and what to do if they think they’ve paid them in the past, or are being asked to pay them to take out a future tenancy.

We also have a dedicated website with a toolkit that can be used to reclaim any fees that you have paid to your letting agent. On the website you’ll find:

  • template letters
  • a step-by-step guide on how to about reclaiming your fees
  • answers to many of the questions you may receive from your letting agent once you have asked for your fees to be returned.

You can also find success stories on the website, such as Scott Kuku who got £320 returned from his letting agent after threatening to take his case to the small claims court and Tim Macdonald who received £150 after his case went to the small claims court.

So far, since the campaign was launched on 7 May 2012, 549 people have used the toolkit to start claiming back over £60k in total.

To find out more about the work of Shelter Scotland follow us on Twitter or Facebook.”

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